Customer Care

We may be a small business but this is our passion and we want you, as our customer, to enjoy your experience when shopping with us. That said, we are a small team, so although we will always strive to provide you with the highest quality service, we ask for your patience and understanding if there are any hiccups along the way. We promise to always communicate any delays with you and we are happy to respond to any concerns or questions that you may have. Thank you for choosing us as a brand you trust and we appreciate you.

Privacy and Safety

This Privacy Policy describes how GracieRay.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Wix.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, other forms of payment information, email address, and phone number.
Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Wix.

Customer support information

Purpose of collection: to provide customer support.
Source of collection: collected from you.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Wix to power our online store. You can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Special Offer Terms and Conditions

Special Offer T&Cs

Terms and Conditions - Free Wesley Swim Hat Offer

This special offer is valid for a limited time, ending on March 31, 2023, unless specified otherwise.
Customers are eligible to receive one free Wesley Swim Hat with the purchase of every Wesley Swimsuit.
To avail the offer, customers must specify their preferred size and color for the free Wesley Swim Hat during the swimsuit order placement. Colors of the swimsuit and hat do not have to match.
The offer can be used in conjunction with our Free Shipping offer but cannot be combined with any other ongoing promotions or discounts.
Free Wesley Swim Hats obtained through this offer are non-returnable and non-exchangeable for other products.
Gracie Ray reserves the right to modify or terminate this offer at any time without prior notice.
The terms and conditions of this offer apply to online purchases through the official Gracie Ray website.

By participating in this special offer, customers agree to abide by these terms and conditions. Gracie Ray appreciates your understanding and support. For any further inquiries, please contact our customer service team.

Payment Methods

Credit / Debit Cards via Stripe / Afterpay

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